Satisfied customers: That's what we work for.
But satisfaction cannot be regulated by contract, it requires much more. We aim for long-term business relationships based on mutual trust, honesty and openness.
The key to success is and remains the satisfaction of our customers.
We are working towards this goal and want to continuously improve. But this is only possible if we know where we can improve our services. That’s why we regularly carry out a customer satisfaction analysis of the services we provide.
Analysis: Survey methodology and timing.
The following topics are surveyed as part of our customer satisfaction analyses:
- Sales performance
- Quotations
- Project realisation
- General information
Regular customer satisfaction analyses are conducted:
- after project completion
- once a year for long-term customers